By January 23 (3 weeks after the start of another year) still no card.
|3 weeks and no card yet|
|they mention 2nd week of January|
It was also ODD that they claim the letter was returned to sender. Ive received 4 packages from the USA, excluding letters none of these letters nor packages were ever rejected or returned to sender. I wonder why they say that their supposed mail was RETURNED TO SENDER unless again they are trying to cover up the fact that no mail was ever sent to me. Also, I received their November letter so what made them say that I needed to verify my billing address?
And even after they have claimd that a replacement card will be sent to me, I never received it to this day.
I was getting tired of their excuses and obvious LIES. This is the most incompetent bank perhaps I have encountered. I wasnt interested in getting the card anymore at this point but I wanted them to clarify to me why they made me wait for that long. I just didnt like being lied to.
I wrote them on January 26 2011 to emphasize that it has been 4 months since they have promised me that they will be mailing the card in 2-3 weeks.
Come January 31, still no card.
|BDO email January 31|
|my feedback January 31 2011|
Even after this correspondence, one would expect that the bank should have taken the initiative to resolve the issue. After all, I didnt ask for this card. It wasnt a big deal, it was their idea. But I was aggravated because I dont understand why this bank was feeding me with all these crap information and let their lies snowball and now they cannot seem to dig themselves out of that avalanche of LIES. Im very insulted. It would have been better if they could have just told me, oh we're sorry, we found out you dont qualify. I would have accepted it. Its just a benefit card and it isnt supposed to have an impact on my saving. Its not like I could afford to buy a car if I kept using their rewards card. I just felt cheated and treated like a FOOL.
On February 3, I received their typical mechanical response informing me they regret the inconvenience. This time however, they were trying to verify whether I have received their mail.
On March 1st I received several calls (FINALLY AFTER 5 MONTHS!) from a Mr Jonathan. He was really pleasant and tried very hard to assure me that he will do everything he can to follow through with his promise. He was also very apologetic and even asked my opinion or input.
I told him, Ive worked in bank and this kind of service is totally unacceptable. From the start, they should have just arranged for me to pick up the card at the branch closest to where I live. That could have saved them postage fee and at the same time, they didnt have to keep modifying their service standard information everytime they would respond to my inquiries. In short, they didnt have to LIE. But the problem was, they kept giving me inconsistent statement until it got to the point that they found themselves cornered because their statements were beginning to contradict the previous ones. Its like they didnt even bother to read what they previously wrote! They just kept replying. I didnt feel empathy at all when they claim to "regret causing me inconvenience".
Mr Jonathan told me that he is now closely monitoring the delivery of the replacement card. He has also advised me he that will update me. I told him I dont really care about the card anymore, but I do want an explanation on what happened. And if its the post office that has caused this problem, they (BDO) have to come up with hard evidence to prove it. Like I said, its not the card that matters here, it's their integrity.
Im still giving Banco de Oro this chance to redeem itsel. But if you ask me, honestly, Banco de Oro can shove that card up their ass. I dont give a shit about it and Im tired of listening to their lies. I will not recommend this bank to anyone I know. Its unfortunate that I do find their internet banking facility quite impressive. But,what good is that facility if a bank cant deliver a promise? Its like going to a restaurant where the food is good but the service sucks and the waitress spits on your burger after youve waited for an hour.
Before March is over, I wonder whether I will get another, we regret for causing you inconvenience letter. And whether I should reply with an I regret banking with you assholes.